Hopefully, this Frequently Asked Questions (FAQ) page will solve most problems. Otherwise, drop me an email ( sue @ pixeLoom.com ) and I'll get back to you as soon as possible.

When reporting problems, please include the following information:

• is the problem reproducible? if so, how?
• what version of Windows are you running (Windows XP, Vista, etc.)?
• what version of pixeLoom are you running? (to see what version of pixeLoom you have, choose Help->About pixeLoom from the menu.)
• you could check to see if a newer version is available from Help->Check for Updates on the menu
• if a dialog box with an error message was displayed, please include the full text of the dialog box, including the text in the title bar.

Want a free upgrade? Licensed users who have reported a bug that's been fixed in the current release will receive a complimentary copy of the upgrade along with many thanks for reporting and helping to recreate it.